4 things to do before outsourcing quality control

The outsourcing of your software tests can be intimidating if you have always depended on a computer on the site or use a partner close to the coast. New companies in outsourcing often have a list of questions: how do I know if my project requirements are met when the test equipment is thousands of miles away? How can we communicate effectively so that urgent problems are resolved quickly? How can I be sure that quality control engineers will fit perfectly with my current team? These are all common but important questions, and asking them will help you make the right decision when it comes to outsourcing.

One of the best ways to reassure him is to prepare, prepare, prepare! By eliminating the following four elements, you will be ready to begin a formal quality control with your partner and avoid unexpected (and unwanted) surprises.

Define your requirements

Effective quality control engineers are trained to learn the product as well, if not better, than the developers who created it. Although experience and a diverse set of skills help engineers along the way, clear project requirements are indispensable. Your software test company will expect you to have a clear list of the test requirements for them to reference.

Consider your requirements even before you start looking for a partner, as this will help you narrow your search and find the right provider. Make sure your tests have full scope by involving different teams (development, project management, product managers) in the discussion about the necessary requirements.

Shopping around

Outsourcing QA is intimidating because there are many different providers. Your choice will depend on many different factors: budget, desired region, test requirements, preferred methodology: the list could go on and on. Here is a quick checklist to help you reduce your choice:

– cost

Although service quality must be a priority, quality control managers and CTOs are often subject to their budgets. Look for a partner that offers a flexible cost model and the ability to increase / reduce resources as needed. This means great tests without paying the bill of engineers who are not contributing to the project in a measurable way.

– Region

China, Southeast Asia and India are all popular regions to outsource quality control. But if you want to successfully balance quality and affordability, you should be closer to India. He has been a leader in IT outsourcing for decades and receives generous government assistance. QA outsourcing is a large industry in India with a great professional appeal for the many young and talented engineers in the nation.

– Requirements and Methodology

Find a provider that can cover many bases and be a full service partner when you need it. Do you need a complete and extensible automation framework built? Choose a partner that can offer a team of experienced automation experts. Do you need to perform comprehensive mobile tests? Find someone who offers a fully equipped mobile test lab with each device where your product will run.

In addition, it helps to choose a quality control partner who is familiar with their software development methodology. For example, avoid providers that use the Cascada method if you have just transitioned to a fully agile approach.

Perform a microphone check

Fluid communication is essential when quality control is outsourced. Why? Because he can't walk down the hall and touch a quality control engineer on his shoulder when he has a question about a mistake, that's why. You should have a specific idea of ​​what your communication strategy looks like before you start looking for a partner. This includes your preferred method of communication, how often you will want updates (daily, weekly, etc.) and how problems should be escalated.

The team responsible for the quality of your product is thousands of kilometers away, so you want the communication bridge to be as solid and direct as possible. Look for a partner that provides many communication options, including video conferencing, reliable telephone lines, secure and confidential email correspondence, chat messages and any other preferred contact method.

You will also want to be careful with existing language barriers. Try to outsource with a partner that guarantees English fluency, as engineers can communicate product problems clearly, quickly and independently.

Know your long game

Are you looking for a quick solution or will you need high quality long-term test services? If it comes first, any test-to-order service will work. But if you are looking for the latter, your search should be more focused and deliberate.

An exceptional quality control partner does more than deliver a quality product: it strives to become a true extension of your team on site and absorbs your work culture in the process. This is the difference between a temporary provider and a long-term partner that will grow with you. Your ideal choice will be a supplier with a proven track record of success, a list of known clients in a variety of industries and numbers to demonstrate your retention rate of engineers (the company's great culture brand).

Do you feel better with outsourcing? We hope so. It can be daunting if you have never done it before, but with a little preparation, forecasting and planning, boarding will be very easy and you will be on the project start call before you know it!

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